Explore Careers at DFW Airport

Master Control Room Operator

DFW Airport, TX, United States
Oct 23, 2019


Job Description


Job Overview         $37,700
The Airport Security Division will protect the airport from security threats, detect potential vulnerabilities, and deter those who seek to do us harm.
As a Master Control Room Operator you will be responsible for operating equipment to receive, process and disseminate incoming alarms, calls for police service and general information calls coming into the Department of Public Safety (DPS) Closed Circuit Television (CCTV) Monitor Room. You will also actively monitor the CCTV system to identify security violations, breaches of security, or hazards to public safety that might jeopardize the continued safe and efficient operations of DFW International Airport. You’ll have the opportunity to work directly with first responders in a fast paced dynamic aviation security environment.
What you will be doing:                            
  • Operates and monitors the CCTV video and telephone system, multi-frequency two-way radio system and general telephone lines; receives and evaluates incoming requests for public safety assistance and routes requests to DPS Telecommunicators or disseminates information to field units as required.
  • Operates and monitors the CCTV system for incoming alarms, suspicious activity, emergency responses, etc.; dispatches appropriate law enforcement on incoming alarms from terminal checkpoints in accordance with DPS Standard Operating Procedures and Transportation Security Administration (TSA) regulations.
  • Monitors critical safety and security systems such as CCTV and fire exit door alarm systems; uses discretion in determining severity of situation and appropriate response; notifies Public Safety Telecommunicators of response required events.
  • Prepares and maintains daily activity and emergency event logs.
  • Remains alert and aware of DPS radio traffic listening for calls for law enforcement officers, firefighters and paramedics inside the terminals, uses CCTV equipment to follow and record calls for police service as possible evidence in criminal cases or administrative cases.
  • Uses CCTV equipment to provide real time situational awareness to first responders, emergency service supervisors and incident commanders. 
  • Performs daily tests on the CCTV systems and alarms to ensure proper function and back-up capability is working properly at all checkpoints in the terminals.  Monitors the closing of checkpoints at the end of the operational period.
  • Utilizes the Access Control Office (ACO) computer system, for law enforcement purposes, to retrieve needed biographical information on employees  and other badge holders who, may have committed a violation of the Airport Security Program, while using the Employee Portals.
  • Assists law enforcement with needed biographical information regarding the “No Fly List” (highly confidential TSA information database which is updated daily) for hotel guests wishing entry into the terminal sterile concourse.  Upon acquiring the needed information, notifies law enforcement of any security restrictions on these individuals.
  • Assists law enforcement with recordings on a daily basis by retrieving, playing back, reviewing, copying and distribution of audio/visual recordings they have located on specific incidents as directed through a DPS Supervisor. This evidence is collected and used to support criminal cases in Local, State and Federal Courts.
  • Performs visual checks on security sensitive areas where CCTV cameras have been placed to monitor passenger, employee and vehicle movement.
  • Uses the CCTV system to record airfield incidents such as aircraft alerts, fires, accidents, etc.   These video views are instantly made available to the AOC and DPS command staff.
  • Performs the job functions of a DPS Telecommunicators when that particular group requires emergency backup. This includes dispatching police, fire, and emergency medical services (EMS) on calls for service, as well as, being able to dispatch Aircraft Rescue Fire (ARF) equipment on Alert calls and other aircraft emergencies.

What you need:

  • Completion of high school curriculum or equivalent.
  • Two (2) years experience in airport operations, police/fire/emergency medical telecommunications, CCTV monitoring operation or in a similar operations center environment.
  • Citizenship of the United States of America.
  • Possession of a valid Class C driver’s license.
  • Any equivalent combination of education and/or experience may be substituted for the above.

Job Info

Job ID# 1004780

Oct 23, 2019

United States