Under general direction of the Tactical Telecommunicator Supervisor, operates telecommunications equipment to receive and evaluate incoming calls for police, fire and medical assistance and dispatch appropriate personnel and equipment to emergencies; operates and monitor the various CCTV systems, terminal alarms, and provide surveillance support for daily incidents and criminal cases to local, state, and federal courts.
Roles and responsibilities will be assigned to specific workstations, not simultaneously, based on staffing levels and operational needs. Work is performed in a stressful environment where a variety of calls, frequently emergency in nature, are screened and dispatched within short time frames.
If you’re ready to push yourself and your career to new levels, you should consider this great opportunity at DFW International Airport—where we are transforming the way people travel.
What we will ask of you:
Operates and monitors Emergency 911 system, multiple talk group two-way radio system and departmental telephone lines, receives and evaluates incoming requests for police, fire and medical assistance and dispatches police, fire and medical units as required based on the nature of the call; disseminates information to field units as required.
Evaluates and prioritizes emergency medical calls based on nationally recognized Emergency Medical Dispatch protocol.
Monitors status of all on-duty police, fire and medical units, coordinating availability of each unit and the need for additional assistance from on-call personnel.
Maintains notification files and makes requests for services from other Airport Board departments, specialized police/fire units, secondary ambulance services, wrecker service, and others as needed.
Maintains status of all off-duty, on-call Public Safety personnel, including K-9, criminal investigation, command personnel, and others as designated.
Operates and monitors a variety of computers, including local, state and national information networks and fire and burglar alarm systems.
Performs tests and interface functions on a variety of electronic emergency systems and alarms, including the Emergency 911-computer system, to ensure proper function and back-up capability.
Prepares and maintains a variety of manual and electronic logs and files documenting telecommunications activities, ensuring compliance with local, State, and Federal documentation requirements.
Ensures all telecommunications activities follow Federal Communications Commission regulations.
Monitors Public Safety records area, front lobby, service counter and jail book-in area using video monitors and audio receivers.
Operates and monitors the CCTV system for incoming alarms, suspicious activity, emergency responses, etc.; dispatches appropriate law enforcement on incoming alarms from terminal checkpoints in accordance with DPS Standard Operating Procedures and Transportation Security Administration (TSA) regulations.
Monitors critical safety and security systems such as CCTV and fire exit door alarm systems; uses discretion in determining severity of situation and appropriate response; dispatches first responders to required events.
Remains alert and aware of DPS radio traffic; listening for calls for law enforcement officers, firefighters, and paramedics inside the terminals; uses CCTV equipment to follow and record calls for police service as possible evidence in criminal cases or administrative cases.
Uses CCTV equipment to provide real time situational awareness to first responders, emergency service supervisors and incident commanders.
Performs daily tests on the CCTV systems and alarms to ensure proper function and back-up capability is working properly at all checkpoints in the terminals. Monitors the closing of checkpoints at the end of the operational period.
Utilizes the Access Control Office (ACO) computer system, for law enforcement purposes, to retrieve needed biographical information on employees and other badge holders who, may have committed a violation of the Airport Security Program, while using the Employee Portals.
Assists law enforcement with needed biographical information regarding the “No Fly List” (highly confidential TSA information database which is updated daily) for hotel guests wishing entry into the terminal sterile concourse. Upon acquiring the needed information, notifies law enforcement of any security restrictions on these individuals.
Assists law enforcement with recordings daily by retrieving, playing back, reviewing, copying and distribution of audio/visual recordings they have located on specific incidents as directed through a DPS Supervisor. This evidence is collected and used to support criminal cases in local, state and federal courts.
Performs visual checks on security sensitive areas where CCTV cameras have been placed to monitor passenger, employee and vehicle movement.
Uses the CCTV system to record airfield incidents such as aircraft alerts, fires, accidents, or others as requested by the incident commander. These video views are instantly made available to the AOC and DPS command staff.
What we require of you:
Completion of high school curriculum or equivalent.
Two (2) years of experience in public safety performing telecommunications activities in a police, fire, or emergency medical environment and/or CCTV surveillance in a public safety or security environment.
Ability to pass State of Texas certification and licensing requirements for Telecommunicators within one year from date of hire or from date of appointment to the position of Tactical Telecommunicator if not already licensed and certified in the State of Texas.
Ability to pass certification requirements for Texas Crime Information Center /National Crime Information Center (TCIC/NCIC) and Texas Law Enforcement Telecommunications/National Law Enforcement Telecommunications (TLETS/NLETS) within one year from date of hire or date of appointment to the position of Tactical Telecommunicator if not already certified.
Ability to pass certification requirements for Emergency Medical Dispatch protocols within one year from date of hire or from date of appointment to the position of Tactical Telecommunicator if not already EMD certified through International Academy of Emergency Dispatch.
Ability to pass CJIS Security Awareness Training within six months of employment.
Must not have been convicted of a Class “B” misdemeanor within the last ten (10) years or any offense greater than a Class “B”.
Must not have been convicted of any family violence offense.
Ability to pass a personal and criminal background check
Ability to pass a psychological evaluation.
Ability to pass a truth verification examination.
Ability to pass a medical physical examination.
Possession of a valid Class C driver’s license.
We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees, and over the past five years we achieved almost every strategic objective and performance goal that we set out to achieve.
Our success is made possible because of the diverse talents of more than 2,000 employees who champion our mission of providing an exceptional Airport experience to our customers and connect our community to the world. We’re looking for the best talent to join our Public Safety department and help us re-imagine what an airport can be.
Bring your talents to DFW and live and work with purpose.